Payments for SiteBot24 subscriptions are processed by Polar.sh as the Merchant of Record, so refunds are also technically processed by Polar. Current prices are listed on the pricing page.
Cancellation
You can cancel your subscription at any time. After cancellation your plan stays active until the end of the paid billing period, and no further payments are charged. Amounts already paid are not refunded.
Immediate start of the service
Monitoring starts immediately after payment. During checkout you expressly acknowledge that the service begins right away and request its immediate provision.
Your statutory rights
Nothing in this policy limits the statutory rights of consumers - including rights under EU consumer protection law - to the extent they cannot be contractually excluded. If you believe you are entitled to a statutory remedy, contact us and we will handle your request in line with the applicable law.
Something not working?
If the service does not work because of a fault on our side, contact us at hello@sitebot24.com and we will make it right. We can also make exceptions for clear billing errors (for example a renewal charged after you cancelled).
Processing time
We reply to billing requests within 3 business days. Where a refund is issued, the time for the money to reach your account depends on your payment provider (typically 5–10 business days).
See also the Terms of Service, section "Subscriptions, renewal and cancellation".