Law firms and legal service providers face a consistent challenge: high demand for initial consultations and information, limited attorney time. A chatbot handles the informational and intake layer efficiently.
"Do you handle employment law?" "Can you help with a commercial lease dispute?" "Do you handle immigration cases?" – potential clients self-qualify before requesting a consultation. Your team speaks with prospects who are already matched to your expertise.
Collect structured information before the first consultation:
This makes the first consultation significantly more productive – attorneys have context, clients feel heard.
Explaining general concepts (what is mediation, what does a typical employment dispute process look like) positions your firm as a trusted information source – without providing legal advice on specific situations.
Capture consultation requests 24/7. Route to the right attorney based on practice area.
"What documents do I need for a property purchase?" "What are your fee structures?" "Do you offer fixed-fee services?" – practical questions that clients ask before engaging.
Legal chatbots must be clear:
These disclaimers should be built into the chatbot's responses and visible in the interface.
Instruct clients not to share confidential case details in the chat. The chatbot should surface this reminder proactively.
SiteBot24's EU data infrastructure and GDPR compliance supports legal firms' data obligations.
Begin with practice area information and intake forms. Legal services firms typically see 40–60% of initial inquiries handled by the chatbot within the first month of operation.
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