E-commerce & Online Sales Chatbot

E-commerce Chatbots: From Support to Sales Driver

A chatbot on your e-shop isn't just for answering questions – it's an active sales assistant available 24/7 to every visitor.

Common E-commerce Chatbot Use Cases

Product Discovery

"I'm looking for a waterproof jacket for hiking, budget around £130" → chatbot shows 3 matching products with direct links. This guided selling experience converts at 3× the rate of unaided browsing.

Order Status (Self-Service)

"Where is my order?" is the most common e-commerce support query. Let the chatbot handle it automatically by connecting to your order management system.

Cart Recovery

A visitor adds items to cart and starts to leave. Trigger a chatbot message: "Still interested in those running shoes? Free shipping on orders over £44 today." This kind of proactive intervention recovers 10–15% of abandoned carts.

Product Comparison

"What's the difference between Model A and Model B?" – a question that often requires human assistance. Train your chatbot with comparison tables and product specs to handle this automatically.

Returns and Refunds

Guide customers through your return process step by step. Collect the necessary information, confirm the policy, and route to your team only when actually needed.

Platform Integrations

Shoptet: Paste the widget code in Appearance → Templates

WooCommerce: Plugin-based or direct theme integration

Shopify: Add to theme.liquid via Theme Editor

PrestaShop: Custom HTML block or template edit

OpenCart: Module or template-based integration

Results from E-commerce Deployments

Getting Started

Start with the highest-impact use case for your business. For most e-shops, that's order status tracking – it's easy to set up and immediately reduces support volume.

Register at SiteBot24.com and have your chatbot live within a day.