Shopify Chatbot – AI Customer Support for Shopify Store

Adding SiteBot24 to Shopify

Shopify's theme system makes it straightforward to add the SiteBot24 chatbot widget to your store. Here's how to do it.

Method 1: Theme Editor (No Code)

Using a Custom Liquid Section

1. In Shopify admin, go to Online Store → Themes
2. Click Customize on your active theme
3. In the bottom-left, click Add section or look for a Custom HTML/Liquid section type
4. Add the SiteBot24 widget code
5. Save

Note: Section availability depends on your theme. Not all themes support custom sections in the footer area.

Method 2: Theme Code Editor (Recommended)

Access the Code Editor

1. In Shopify admin, go to Online Store → Themes
2. Click the three dots next to your active theme
3. Select Edit code

Add the Widget

1. In the file tree, find and open Layout/theme.liquid
2. Locate the closing </body> tag near the bottom
3. Paste the SiteBot24 widget code just before </body>
4. Click Save

  <!-- SiteBot24 Chat Widget -->
  <!-- paste your widget code here -->
</body>
</html>

The chatbot will now appear on all pages of your Shopify store.

Method 3: Additional Scripts (Checkout Pages)

To add SiteBot24 to Shopify checkout pages (requires Shopify Plus):

1. Go to Settings → Checkout
2. Scroll to Order status page or Additional scripts
3. Paste the widget code

Theme Updates

When Shopify updates your theme or you switch themes, you'll need to re-add the widget code. Keep a note of where you added it.

Tip: Create a code comment so it's easy to find: <!-- SiteBot24 - added [date] -->

Shopify-Specific Chatbot Training

Train your SiteBot24 chatbot with Shopify-common questions:

Shipping and Delivery:

• Shipping options and costs
• Estimated delivery times
• International shipping
• Tracking orders

Returns and Refunds:

• Return window
• How to initiate a return
• Refund timeline

Products:

• Size guides
• Product care instructions
• Availability and restocking

Account:

• How to create an account
• Forgotten password
• Order history

Testing Your Integration

1. Visit your store in a private/incognito window
2. Verify the chat button appears on: homepage, collection pages, product pages, cart
3. Test on mobile (very important for Shopify stores – majority of traffic is mobile)
4. Send a few test messages

Analytics

After going live, check your SiteBot24 analytics after 1–2 weeks to see:

• Top customer questions
• Questions the chatbot couldn't answer (add these to your training data)
• Peak usage times
• Customer satisfaction ratings

This data guides your ongoing chatbot improvement.