Restaurant & Catering Chatbot

Restaurant and Catering Chatbots: Fill Your Tables and Manage Inquiries

Restaurants and catering businesses face a familiar challenge: the phone rings during the dinner rush, or customers want to book at midnight when you're closed. A chatbot solves both.

Core Functionality

Reservation Requests

The chatbot collects reservation details:

• Date and time
• Party size
• Special requirements (allergies, celebrations, accessibility)
• Contact information

Requests are routed to your team for confirmation, or connected to your booking system for automatic confirmation.

Menu Information

"Do you have vegan options?" "Is your kitchen gluten-free?" "What's on the specials menu this week?" – instant answers that free up your phone lines.

Opening Hours and Location

Basic information that shouldn't require human time. The chatbot answers these 24/7.

Private Events and Catering Inquiries

"Can you cater a corporate lunch for 50 people?" – the chatbot collects initial requirements and routes to your events team with full details, making the first conversation much more productive.

Delivery and Takeaway Orders

If you use a third-party platform (Uber Eats, Bolt Food, etc.), the chatbot can direct customers there. If you take orders directly, it can collect order details.

For Catering Businesses

Catering inquiries require detailed scoping: date, venue, guest count, dietary requirements, type of event, budget. A chatbot can conduct this structured intake conversation and pass it to your team as a complete brief.

Result: Your first conversation with the client is a real sales conversation, not information gathering.

Results

Restaurants using SiteBot24 typically see:

• 25–40% reduction in phone inquiries for information and reservations
• Higher customer satisfaction (immediate responses vs. busy signal)
• More complete booking information from first contact

Get started with a free trial at SiteBot24.com.