WooCommerce Chatbot – AI Support for Your WooCommerce Store

Adding SiteBot24 to WooCommerce

WooCommerce powers over 30% of online stores worldwide. Here's how to add SiteBot24 to your WooCommerce site in minutes.

Method 1: Using a Plugin (Recommended)

The easiest approach is to use a header/footer script plugin.

Install the Plugin

1. In WordPress admin, go to Plugins → Add New
2. Search for "Insert Headers and Footers" (by WPCode)
3. Click Install Now, then Activate

Add the Widget Code

1. Go to Settings → Insert Headers and Footers (or WPCode if using the newer version)
2. Paste the SiteBot24 widget code in the Footer Scripts section
3. Click Save

The chatbot will now appear on all pages of your WooCommerce store.

Method 2: Direct Theme Edit

If you're comfortable editing theme files:

1. In WordPress admin, go to Appearance → Theme File Editor (or use FTP)
2. Open footer.php (or your theme's equivalent)
3. Paste the SiteBot24 widget code just before </body>
4. Save the file

Note: Direct theme edits are overwritten when you update your theme. Use a child theme if editing directly.

Method 3: functions.php

Add this to your theme's functions.php or a site-specific plugin:

function add_sitebot24_widget() {
    // Paste your SiteBot24 widget code here
    echo '<!-- your SiteBot24 code here -->';
}
add_action('wp_footer', 'add_sitebot24_widget');

WooCommerce-Specific Configuration

Order Status Queries

Train your chatbot to handle the most common WooCommerce support queries:

• "Where is my order?" → Link to WooCommerce order tracking page
• "How do I return an item?" → Explain your returns process
• "Can I change my order?" → Your order modification policy

Product FAQ

WooCommerce store owners often get the same questions about their products. Add these as chatbot Q&A pairs, organized by product category.

Verification

After installation:

1. Visit your store in a private/incognito browser window
2. Confirm the chat button appears
3. Send a test message
4. Check that it works on mobile (resize browser or use mobile device)

Performance Note

The SiteBot24 widget loads asynchronously and does not affect your page load speed or Core Web Vitals scores.