🔒 Privacy Policy

Last updated: November 30, 2025

1. What data we process

We process the following categories of personal data:

Identification data

• Name (company name for business customers)
• E-mail address
• Phone number (optional)
• Billing information (ID, VAT, address)

Service usage data

• Chatbot query history
• Usage statistics
• IP address and device information
• Payment and transaction data

2. Processing purposes

We process your personal data for these purposes:

• Service provision – chatbot operation, account management, customer support
• Invoicing and accounting – issuing invoices, keeping accounting records
• Communication – sending important service information, technical notifications
• Service improvement – usage analysis for feature improvements
• Security – protection against misuse, spam prevention

3. Legal basis

We process personal data based on:

• Contract performance (Art. 6(1)(b) GDPR) – for providing ordered services
• Legal obligations (Art. 6(1)(c) GDPR) – for accounting and tax purposes
• Legitimate interest (Art. 6(1)(f) GDPR) – for service improvement and security
• Consent (Art. 6(1)(a) GDPR) – for marketing communication (if given)

4. Data retention

We retain personal data for the necessary period:

• Account data – duration of contract + 3 years
• Billing data – 10 years per accounting law
• Chat history – 1 year (or as set by customer)
• Logs and technical data – 90 days

5. Your rights

You have the following rights regarding personal data processing:

• Right of access – obtain information about processed data
• Right to rectification – correct inaccurate or incomplete data
• Right to erasure – request data deletion (right to be forgotten)
• Right to restriction – limit processing methods
• Right to portability – obtain data in machine-readable format
• Right to object – object to processing based on legitimate interest
• Right to withdraw consent – withdraw consent at any time
• Right to lodge complaint – with supervisory authority

6. Cookies

Our website uses cookies for:

• Essential cookies – website functionality and login
• Analytical cookies – anonymous traffic statistics
• Preference cookies – saving language and other preferences

You can change cookie settings in your browser.

7. Data security

We use the following measures to protect your personal data:

• Encrypted communication (HTTPS/TLS)
• Password hashing with secure algorithms
• Regular data backups
• Access rights and logging
• Firewall and attack protection

8. Data controller

The controller of your personal data is: